Returns

Returns Policy – Sole Sisters

We want you to absolutely love your new shoes—but if they’re not quite right, we’re here to help make it easy. 

Online Purchases

Full Price Items
Full-price purchases can be returned for an exchange, store credit, or refund.

To be eligible:

  • Email us within 24 hours of receiving your order to let us know you'd like to return and the reason why.

  • Items must be returned within 5 working days of receipt.

  • Shoes must be unworn (tried on indoors only), in original condition, and in the original box.

  • Include your receipt or proof of purchase.

  • Use a track & trace courier—Sole Sisters is not responsible for lost return parcels.

  • Courier charges for returns are your responsibility and will not be refunded. 

Once we receive and inspect your return, we’ll process a refund (excluding shipping costs) to your original payment method within 2 working days. Please allow up to 5 business days for your bank to process the transaction.

Sale Items
Sale, clearance, promotional items, and gift cards are final sale and cannot be returned or refunded unless deemed faulty.

Exchanges
If you need a different size or style, we’re happy to help! Once your return is approved, we’ll send the replacement. Return and new delivery courier costs are the customer’s responsibility.

Faulty Items
If your item is faulty, contact us as soon as possible.
We will:

  • Repair the item where possible.

  • If repair isn't possible, offer a replacement, store credit, or refund, in line with the Consumer Guarantees Act.

In-Store Purchases

We’re always happy to help you choose the perfect fit in-store, but if you change your mind:

Full Price Items
You may return your purchase within 7 days for an exchange or store credit (no refunds for change of mind).
Items must be:

  • Unworn and in original condition

  • In their original box

  • Accompanied by your receipt

Sale Items
All sale and promotional items purchased in-store are final sale and cannot be returned or exchanged unless faulty.

Faulty Items
If you believe your in-store purchase is faulty, please return it to the store for assessment. We will repair, replace, or refund in line with the Consumer Guarantees Act.