Terms of Service

Last updated: 3 November 2026

Welcome to Sole Sisters! We’re delighted to have you here.

These Terms of Service explain the conditions that apply when you browse our website, purchase our products, or use our services. By using our website or placing an order, you agree to these terms.

Sole Sisters is a New Zealand-owned footwear and accessories business offering online shopping, a personalised showroom experience, and selected off-site fitting services.

1. About Us

Sole Sisters specialises in stylish, comfortable footwear and accessories, with a focus on quality, fit and personalised customer service.

Our showroom is located in Browns Bay, Auckland, New Zealand. Customers can shop online, visit our showroom during advertised opening hours or by appointment, or enquire about our personalised fitting services.

For enquiries, please contact us using the contact details published on our website.

2. Products and Availability

We make every effort to ensure that our product descriptions, photographs, sizing information and prices are accurate and up to date.

However, colours may appear slightly different depending on your screen, and minor variations in products may occur.

All products are subject to availability. As we operate both online and through our showroom and events, occasionally an item may sell out before our website inventory is updated.

If an item you have ordered is unavailable, we will contact you to discuss an alternative or arrange a refund.

3. Pricing and Payment

All prices displayed on our website are in New Zealand dollars (NZD) and include GST where applicable.

Delivery charges, where applicable, will be shown during checkout before you confirm your purchase.

We reserve the right to update prices, promotions and product information without prior notice. Any changes will not affect orders already accepted.

Payment must be completed using one of the payment methods offered at checkout before an online order is processed.

4. Orders

When you place an order through our website, you will receive an order confirmation.

We reserve the right to decline or cancel an order where there is a genuine pricing error, a product is unavailable, payment cannot be authorised, or we reasonably suspect fraudulent activity.

If payment has already been received for a cancelled order, we will provide a refund.

We may contact you if additional information is needed to complete your order.

5. Shipping and Delivery

We aim to process and dispatch orders promptly.

Delivery times are estimates and may vary depending on your location, courier services, public holidays and circumstances outside our control.

Shipping costs and available delivery options will be displayed at checkout or explained in our Shipping Policy.

Please ensure your delivery details are correct when placing an order.

If your parcel is delayed, missing or arrives damaged, please contact us so we can assist.

Nothing in this section limits your rights under New Zealand consumer law.

6. Returns, Exchanges and Refunds

We want you to love your Sole Sisters purchases and feel confident shopping with us.

Returns and exchanges for change of mind, incorrect sizing or personal preference are subject to our published Returns and Refunds Policy.

Please refer to that policy for information about eligibility, timeframes, product condition and return arrangements.

Faulty products and consumer rights

All purchases are covered by applicable New Zealand consumer protection laws, including the Consumer Guarantees Act 1993.

If a product is faulty, not of acceptable quality, not as described or otherwise fails to meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy under the law.

Nothing in these Terms of Service or our Returns and Refunds Policy excludes or limits your statutory consumer rights.

7. Showroom Visits and Personalised Fittings

Sole Sisters offers a personalised shopping experience through our Browns Bay showroom and, by arrangement, selected home visits, retirement village visits and other events.

Showroom opening hours and appointment availability may change.

We recommend contacting us before visiting by phoning or texting 02102686156

Home visits and off-site fittings are subject to availability, location and prior arrangement.

Any applicable service or travel charges will be communicated and agreed upon before the appointment.

While we are happy to provide footwear fitting advice and recommendations, individual comfort and suitability can vary. Our advice is not a substitute for professional medical or podiatry advice.

8. Promotions, Discounts and Loyalty Rewards

From time to time, Sole Sisters may offer special promotions, discounts, giveaways or loyalty rewards.

Promotions may be subject to specific conditions, including expiry dates, product exclusions or limited stock availability.

Where a promotion has additional conditions, these will be communicated at the time of the offer.

We reserve the right to amend or discontinue promotions and loyalty programmes prospectively, while honouring existing entitlements and applicable consumer rights.

9. Website Use

You agree to use our website lawfully and responsibly.

You must not:

• Use our website for fraudulent or unlawful purposes.

• Attempt to interfere with the security or operation of the website.

• Copy or reproduce our website content for commercial use without permission.

• Provide false or misleading information when placing an order.

We may restrict access to our website where reasonably necessary to protect our business, customers or website security.

10. Intellectual Property

Unless otherwise stated, the content on our website, including our branding, photographs, written descriptions, graphics and other original material, belongs to Sole Sisters or is used with permission.

You may not reproduce or use our content commercially without prior written consent.

11. Privacy and Personal Information

We respect your privacy.

Personal information collected when you place an order, contact us, join our loyalty programme or use our services is handled in accordance with our Privacy Policy and applicable New Zealand privacy law.

We use customer information for purposes such as processing orders, providing customer service, administering loyalty rewards and communicating with customers where permitted.

Please refer to our Privacy Policy for more information about how we collect, use, store and protect personal information.

12. Third-Party Services

Our online store is powered by Shopify and may use third-party services for payment processing, delivery and other website functions.

These providers may have their own terms and privacy policies.

We are not responsible for independent third-party websites linked from our site. However, using third-party providers does not remove our obligations to customers under applicable law.

13. Limitation of Liability

We take reasonable care to provide accurate information, reliable service and quality products.

To the extent permitted by law, Sole Sisters is not responsible for losses arising from circumstances outside our reasonable control or from misuse of our website or products.

Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal requirements.

The most recent version will be published on our website with the date of the latest update.

The terms applicable to an accepted order will generally be those in effect when the order was placed, subject to applicable law.

15. Governing Law

These Terms of Service are governed by the laws of New Zealand.

Any disputes will be handled in accordance with applicable New Zealand law.

16. Contact Us

If you have any questions about these Terms of Service, an order or any of our products, please get in touch.

Sole Sisters
Browns Bay, Auckland, New Zealand

Website: www.solesisters.co.nz

You can also contact us through the contact details provided on our website.

Thank you for supporting Sole Sisters — where comfort, style and a little sisterhood go a long way!